Accessibility Statement
We're committed to making TikTok Shop accessible to everyone, regardless of ability or technology.
Our Commitment
TikTok Shop is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to achieve these goals.
We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level. These guidelines help make web content more accessible to people with disabilities and create a better experience for all users.
Accessibility Features
Visual Accessibility
- • High contrast color schemes
- • Scalable text up to 200% without loss of functionality
- • Alternative text for all images
- • Clear visual hierarchy and typography
- • Focus indicators for keyboard navigation
Audio & Screen Readers
- • Compatible with popular screen readers
- • Descriptive link text and button labels
- • Proper heading structure and landmarks
- • ARIA labels and descriptions
- • Audio descriptions for video content
Keyboard Navigation
- • Full keyboard accessibility
- • Logical tab order
- • Skip links to main content
- • Keyboard shortcuts for common actions
- • No keyboard traps
Mobile Accessibility
- • Touch target size optimization
- • Gesture-based navigation alternatives
- • Voice control compatibility
- • Screen reader support on mobile
- • Responsive design for all devices
Supported Assistive Technologies
Our website has been tested with the following assistive technologies:
Screen Readers
- • JAWS (Windows)
- • NVDA (Windows)
- • VoiceOver (macOS/iOS)
- • TalkBack (Android)
- • Dragon NaturallySpeaking
Browsers
- • Chrome (Windows, macOS, Linux)
- • Firefox (Windows, macOS, Linux)
- • Safari (macOS, iOS)
- • Edge (Windows)
- • Mobile browsers (iOS Safari, Chrome Mobile)
Standards & Compliance
WCAG 2.1
Level AA Compliance
ADA
Americans with Disabilities Act
Section 508
Federal Accessibility
We regularly audit our website to ensure ongoing compliance with these standards and implement improvements based on user feedback and evolving best practices.
Feedback & Support
We welcome your feedback on the accessibility of TikTok Shop. If you encounter any accessibility barriers or have suggestions for improvement, please let us know.
Contact Methods
Email: accessibility@tiktokshop.com
Phone: +1 (555) 123-HELP (4357)
Mail: TikTok Shop Accessibility Team
123 Commerce Street
San Francisco, CA 94102
Response Time
We aim to respond to accessibility feedback within 2 business days and work to resolve issues as quickly as possible.
For urgent accessibility issues that prevent you from using our services, please call our accessibility hotline for immediate assistance.
Alternative Formats
If you need information from our website in an alternative format, we can provide:
- • Large print documents
- • Audio recordings
- • Braille materials
- • Plain text versions
- • Sign language interpretation (for video content)
Please contact our accessibility team to request alternative formats. We will work to provide these within 5 business days of your request.
Our Ongoing Efforts
Accessibility is not a one-time effort but an ongoing commitment. Here's what we're continuously working on:
Current Initiatives
- • Regular accessibility audits
- • User testing with people with disabilities
- • Staff training on accessibility best practices
- • Integration of accessibility into our design process
Future Plans
- • Enhanced mobile app accessibility
- • Voice navigation features
- • Improved color contrast options
- • Advanced screen reader optimizations